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Returns & Exchanges
If you are not completely satisfied with your purchase, you may return most items within 30 days for a full refund or exchange.
1
Request Authorization
Log into your account or contact support to obtain a Return Merchandise Authorization (RMA) number.
2
Pack Securely
Place the item in its original packaging with all included accessories, manuals, and the RMA slip.
3
Affix Label
Attach the provided prepaid shipping label (for defective items) or your own insured shipping label to the box.
4
Receive Refund
Once our technicians inspect the instrument, your refund will be processed to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing